"...Whilst on holiday we visited the Linen Department at Fields Store and were most impressed with the service we received, so unusual these days that a letter will, in some small way, endorse our verbal thanks to the staff involved... We chose some additional covers... now a heavy parcel, without hesitation asked where we were staying and told us that they would deliver to the hotel.  On speaking to the receptionist at the Harbour Hotel that a parcel would be coming from Fields, we were amazed to discover that it had been delivered that afternoon.  You certainly live up to the slogan on your carrier "for service as it used to be". MR & MRS VALE

"I would like to “Thank” you and your staff for their very kind and caring manner. On a recent visit to Sidmouth, I as always, visited your store.  I purchased some bedding which proved to be rather awkward for me to carry.  It was suggested that it could be delivered to my hotel. I was and am very grateful for your very generous act, so rare these days. Thank you to all concerned." MRS FREEGARD

"I was so pleased to receive the parcel from you containing the items I had accidentally left in the shop when on holiday.  My husband was particularly pleased with the tea towel about the kitchen ‘RULES’ which he had slyly slipped in without my knowledge! It was kind of you to send the items on – such service – not found often these days. Next time we come we shall certainly visit Fields again, as usual, and as you suggest we’ll pop something in the charity box with many thanks."  MRS WILLIAMS

"May I thank you for your prompt attention by sending me the instructions to install my water feature I bought from you.  I appreciate the effort you went to, especially these days where customer service is severely diminishing.  Thank you for that.  Will look forward to visiting you again in the not too distant future." MR C

"As before, excellent, efficient, helpful and friendly service.  Please convey my appreciation and thanks to the Hosiery department.  I will, no doubt be placing an order again in the Autumn.  I do wish Fields was in Amersham!  MRS K

"Having just moved to live in Ottery St Mary, I wanted to express my thanks for your LOVELY STORE.  What a treat to meet such lovely staff.  Helpful, refined, well trained people.  You certainly live up to your statement on the carrier bag - "For Service as it Used to Be".  MRS S

"My wife and I have just returned from a very pleasant week's holiday in Sidmouth...  We were most impressed by the warm welcome we received from all members of your staff as we passed through various departments on our way to your coffee shop. What a difference a 'Good Morning and a broad smile makes'!  However our praise must go to the team who wait on in the coffee shop. They are so cheerful, polite and helpful and really set us up for the rest of the day. Please thank them all and give them a pat on the back. I only wish we had excellent teams like yours in some of our Sussex coffee shops and restaurants!"  MR & MRS V

"We had to send you a quick note to say how beautiful we thought your (Christmas) lights were this year.  My husband even said they look fantastic.  Your store is always welcoming and I always find myself buying." MRS R

"Just a note to thank you for the polite, efficient and friendly manner in which this (telephone) order was processed.  My order required some items to be obtained from your Axminster store, also gift wrapping as this was a Christmas present for my daughter and her husband who live close to Sidmouth.  They are delighted with their present and I am well pleased with your service.  Please convey my special thanks." MR N

"The service I have received from you, every time I come in, is second to none.  Spending money with you is an absolute pleasure. Thank you." MR R

"It may well be Christmas but the service I received last week was above all my expectations, so to all thank you very much for to me it was a special effort Lisa.  From a man not sure of what he wanted, the "comforter" was identified and despatched, such that mail man delivered today so my Granddaugher can have a replacement on Christmas Day for the item purchased in your shop earlier this year, from which she cannot be parted and it now needs a "bit" of a wash." MR W

"I am so delighted with your service. Whilst on holiday with a friend I went into your lingerie department. They rang another branch to get the item I wanted and then promised to post it on... Gold stars all round, John Lewis had better look to their laurels!" MS H

"On a recent holiday to Devon I visited your store and made a purchase.  Unfortunately I had to return the garment. However I would like to say how very helpful and courteous all the staff were.  I spoke to three ladies on the telephone who were all very kind and sorted out the problem so efficiently.  It is so refreshing nowadays to receive service like this.  My daughter and I loved the store including the cafe. We hope to return and visit again. MRS H

"Just a few lines to congratulate you on the excellent service you offer at your store...  I am delighted with the (suit)cases and have told all my friends about how courteous and efficient 'Fields' are.  Well done!" MRS P-J

"Our new saucepan lid arrived from 'supplier' yesterday.  Please accept my thanks for your prompt attention, and it reinforces Fields' promise to deliver 'service as it used to be'." M G

"My wife and I visited the store today during a weekend break from Cornwall. Oh, what a great store and a brilliant experience all round!  Really excellent service from pleasant staff.  Fantastic bargain sports jacket in the sale - the gentleman assistant even took the time to un-pick the sewn up pockets.  The afternoon tea in the café topped off the day.  Great!  Long may you continue to trade..." MR R

"I shopped in your store 2 years ago while visiting Tipton St John and fell in love with it.  I recently received a Fields bookmark from my friend.  Wonderful little thing.  I shall certainly be shopping at Fields when I return to Sidmouth." DR M, New York.

"Just to thank your staff following a visit to your store on 24 May. We visited the restaurant [which] was superb, with freshly made food and wonderful waitresses and chef, a 5 star service in the old fashioned tradition. Please do not change, you should come to Bournemouth, and show department stores how they could look after customers properly with respect and politeness. They could learn a lot from Fields. We also visited other departments in store, also very impressed. We will certainly return soon. Thank you." MR J

"As a periodic visitor to Sidmouth I always try to pop into your store to enjoy  "the service as it used to be" and my experience today was no exception.  The young lady in your lingerie department spent time with me both yesterday and today to ensure that not only were the bras I purchased were sized and fitted correctly, but nothing seemed too much trouble to make sure I was looked after and went the extra mile.  She is certainly a credit to your store and I look forward to my next visit." J M

"Just to let you know that I am very pleased with my [internet] order.  It arrived very promptly.  Would definitely recommend your company.  Many thanks."  S HARVEY

"...my wife and I had excellent expertise, courtesy and service from the lady in your Linens Department...  This attention should not go unnoticed.  The same praise should also be extended regarding our visit to your restaurant and Axminster store."   MR W

"After every visit to Sidmouth I intend to write and compliment your staff and quality of goods. At last I'm doing it!... This last visit ... I was helped, with patience, by an excellent assistant... I was trying to buy a blouse... I told a lady my predicament and apologised as not her department, but there was no problem.  I sat down whilst she searched for me... Finally she suggested... exactly the right colour.  I'm very pleased with it.  Both assistants spent a long time helping me and were a good example of 'Fields staff.'  Every visit I restock my wardrobe... a great boost helped by 'Fields', and a good rest in the café!  Thank you."  MS D

"Thank you for running a department store with so much attention to detail and for having such extraordinary staff.  I just wish our local stores were as good." MRS Y

"I would like you to know how grateful I am for your Linens Dept taking the trouble to find me the bolster cases I had given up ever of finding! ... so helpful over the phone and really embodies your 'For Service as it used to be'. ... We always come to your shop [when visiting our family in Exmouth], either to look for what we want and also to have lunch in your restaurant.  We wish there were more shops of your kind and employing such helpful, kind and patient staff with old people in our part of the world."  MRS C

"I just want to write to compliment you on your very helpful staff... I live in Hampshire... bought several items in your shop. On getting home, one of these items was too small... couldn't have been more helpful and friendly... She made me feel that it had been no trouble at all.  I shall look forward to always shopping at 'Fields'." MRS H

"I am writing to let you know how delighted I have been by one of your employees... She was extremely courteous and efficient, and an absolute pleasure to deal with... This lady is a credit to your organisation.  I have told my mother about the excellent service that I received from 'Fields'' and she will no doubt tell her friends!" MS S

"Thank you so much for despatching my order... We have very fond memories of Sidmouth, especially of Fields, where you all obviously still live up to your motto."  MRS T