Privacy Policy

Who we are

This privacy policy applies to Goulds Stores, including:

Goulds of Dorchester (Fashion and Lifestyle)
Fields of Sidmouth
Goulds Garden Centre, Weymouth

We are committed to protecting your personal information and being clear about how we use it.

What information we collect

We may collect and process the following information:

Your name and contact details (such as email address and phone number)
Information provided when signing up to our email newsletters
Information provided when applying for or using a Goulds Rewards card
Information provided when contacting us or making an enquiry
Website usage data (such as pages visited and interactions)

You can browse our website without providing personal information.

How we use your information

We use your information to:

Send you marketing emails where you have chosen to receive them
Manage and administer our Goulds Rewards programme
Respond to enquiries or requests
Improve our website, services and customer experience
Understand how customers use our website

Marketing communications

If you sign up to receive emails from us, we may send you updates, offers and news from our stores.

You can unsubscribe at any time using the link in any email
We will only send marketing emails where you have given consent or where permitted by law

How long we keep your data

Marketing data is retained until you choose to unsubscribe
Rewards programme data is retained while your card is active and for a reasonable period afterwards
We may retain basic records where required for administrative purposes

How we protect your information

We take appropriate steps to protect your personal data, including:

Secure systems and restricted access
Physical and electronic safeguards

Who we share your data with

We do not sell your personal data.

We may share your information with trusted third-party service providers where necessary to operate our business, such as:

Email marketing platforms (e.g. Omnisend)
Website hosting and technical providers

These providers only process your data on our behalf and in line with our instructions.

Your rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing at any time
Object to how your data is being used

To exercise any of these rights, please contact us directly.

If we decide to change or update our privacy policy, we will do so on this page.

Please contact us if you have any questions regarding our Privacy Policy.

Contact us

If you have any questions about this privacy policy or how we use your data, please contact us via our website or in store.

Cookie Policy

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site work properly and allow us to understand how visitors use our website.

Cookies do not identify you personally.

How we use cookies

We use cookies to:

Ensure our website functions correctly
Improve your browsing experience
Understand how visitors use our website so we can make improvements

Types of cookies we use

Essential cookies

These cookies are necessary for the website to function properly and cannot be switched off.

Analytics cookies

These cookies help us understand how visitors use our website, such as which pages are visited most often. This information is anonymous and helps us improve the site.

Marketing cookies
These may be used to support our email marketing and measure the effectiveness of campaigns. We only use these where appropriate.