Returns Policy

Refund or Exchange

"No Quibble Policy"

Are you unsatisfied with your current product?

You may return goods up to 28 days after purchase, if for any reason you have changed your mind or if a product does not suit your requirements.



We can not accept returns for some items due to hygiene reasons. These include, but are not limited to...

  • Swimwear
  • Hats
  • Hosiery
  • Underwear
  • Pierced earrings
  • Pillows and Duvets cannot be returned.

Your statutory rights are not affected.

Returning Faulty Goods

If an item is faulty and you have bought it in store or online we will replace the item or exchange for a similar item.

Julian Charles Returns

Unfortunately if you have bought your Julian Charles bedding or curtains direct from Julian Charles's own website, we are unable to give you a refund or an exchange. You will have to go through Julian Charles online or one of their 30 Julian Charles or Rectella branded stores nationwide to arrange you refund. For more details, please go to their website.

Julian Charles online